Service System

Service system have different characteristics from other types of services. Entanglement between rapidly evolving technologies, methodologies and knowledge absorption capabilities for managing the delivery of service very closely. Difficulty to identify the needs of users, the diversity of types and characteristics of information system services that are not possible generalization, increase the complexity of the service.

The key to success in service user satisfaction lies in how the Information Systems Unit Information System to manage human resources and methodology used in his ministry. Management of these factors properly, will produce an information system services that are reliable, accurate, timely, effective and able to contribute adequately to the organization secatra whole.

To measure user satisfaction with both required a measurement instrument that is not only appropriate, but also have high quality.

Here are some criteria for quality assessment in which a system can be said to be bad:

1. The system produces a product that is not accurate.
2. The system produces products that are not consistent.
3. The system produces a product that is not trusted.
4. The system is easy to learn.
5. The system is easy to use.
6. System is awkward to use.
7. The system is flexible.