Performance Analysis

Performance problems occur when the business tasks that run did not achieve the target. Performance is measured by the number of production and response time. Total production is the amount of work can be completed during the specified period. In the marketing section, the performance is measured by the volume of work, which gained market share, or corporate image.

Response time is the average delay between a transaction with the response given to the transaction.

PIECES Analysis

To identify problems, to do an analysis of performance, information, economic, security applications, efficiency, and customer service. This guide is known as the PIECES analysis (performance, information, economy, control, eficiency, and services). And analysis are usually obtained some major problems. This is important because it usually appears on the surface is not a major problem, but only a symptom and a major problem only.